Who this covers. This document applies to every company in the Codacs group, including CODACS LLC (United States) and CODACS INFORMATION TECHNOLOGY L.L.C (United Arab Emirates), and to any other Codacs affiliate that links to it (together, “Codacs”, “we”, “us”). It covers our websites (including codacs.com and its subdomains), web and mobile applications, software subscriptions, connected products and professional services (the “Services”). The company details are in the Legal centre.
Who this applies to
This page explains how to delete accounts and data for all Codacs apps (including those published on the Apple App Store and Google Play under the Codacs name), web platforms and websites operated by CODACS LLC and CODACS INFORMATION TECHNOLOGY L.L.C. You do not need to reinstall an app to make a request.
1. Delete your account
- In the app or web platform: sign in and open your profile or account settings, then choose Delete account and confirm.
- By email: send an email to hi@codacs.com from the email address on your account, with the subject “Account deletion request”. Name the app or service and the account’s email or phone number.
- Through support: submit a request on our support page.
We may ask you to confirm your identity. We confirm when the request is complete, normally within 30 days.
Accounts managed by your organisation: if your account belongs to a company workspace, your organisation’s administrator can remove it immediately. You can also contact us, and we will act together with your organisation, which controls the workspace data.
2. Delete specific data without closing your account
You can ask us to delete specific data, such as location history, voice messages, support tickets or marketing preferences, while keeping your account. Email hi@codacs.com with the subject “Data deletion request” and describe the data. You can stop location or microphone access at any time in your device settings.
3. What we delete
- Your profile, login details and account settings
- Location history, voice messages and content you created that is linked to your account, unless it belongs to your organisation’s workspace records
- Device identifiers and push notification tokens
- Marketing preferences, except for a minimal suppression record so that we do not contact you again
Data is removed from live systems within 30 days of a confirmed request and from backups within a further 90 days.
4. What we keep and why
- Invoices, payment and tax records: for the period required by tax and accounting law, generally 5 to 7 years. Payment card data is held by our payment processor, not by Codacs.
- Records needed for security, fraud prevention or legal claims: only while needed, generally up to 12 months.
- Workspace records owned by your organisation: for example shared messages or operational records, under your organisation’s retention rules. These are de-identified from your account where possible.
- Anonymised or aggregated data that can no longer identify you.
5. Subscriptions
Deleting your account ends Codacs subscriptions at the end of the current billing period. Subscriptions bought through the App Store or Google Play must be cancelled in the store. See the Refund & Cancellation Policy.
More details: Privacy Policy. Last updated: 9 November 2026.