Who this covers. This document applies to every company in the Codacs group, including CODACS LLC (United States) and CODACS INFORMATION TECHNOLOGY L.L.C (United Arab Emirates), and to any other Codacs affiliate that links to it (together, “Codacs”, “we”, “us”). It covers our websites (including codacs.com and its subdomains), web and mobile applications, software subscriptions, connected products and professional services (the “Services”). The company details are in the Legal centre.
Summary
- Cancel subscriptions at any time. You keep access until the end of the paid period, and you are not charged again.
- Purchases through the App Store or Google Play are cancelled and refunded through that store.
- Unused products can be returned within 14 days of delivery. Faulty products are repaired, replaced or refunded under warranty.
- Approved refunds go back to your original payment method, usually within 5 to 10 business days.
- Contact hi@codacs.com or our support page with your order or invoice number.
1. Subscriptions bought from Codacs
How to cancel. Cancel in your account’s billing or subscription settings, where available, or email hi@codacs.com from the account email with the subject “Cancel subscription”. We confirm every cancellation by email.
When it takes effect. Cancellation stops future renewals. Your plan stays active until the end of the current billing period, and we do not charge you again.
Refunds. Monthly fees are non-refundable once a billing period has started. For annual plans, you can request a full refund within 14 days of the first purchase or of an annual renewal. After that, the plan runs to the end of its term. We will also refund you if we fail to provide a paid Service as described, if we charge you in error, or if the law requires a refund.
Free trials. Cancel before the trial ends and you will not be charged.
2. App Store and Google Play purchases
Subscriptions and in-app purchases made through Apple or Google are billed by the store, and Codacs cannot cancel or refund them directly.
- Apple: to cancel, open Settings › your name › Subscriptions on your device. To request a refund, go to reportaproblem.apple.com. Apple decides on refunds under its policies.
- Google Play: to cancel, open the Google Play Store › Profile › Payments & subscriptions › Subscriptions. Google Play refund policies apply. Contact us as well, because in some cases we can issue a refund for a Google Play purchase ourselves.
Deleting the app or your account does not cancel a store subscription. Please cancel it in the store too.
3. Consumers in the EU, UK and other regions
If you are a consumer in the EU or UK, you have a 14-day right to withdraw from an online purchase without giving a reason. For digital content or services, if you ask us to start within the withdrawal period, you must pay for what was supplied before you withdraw. You lose the right of withdrawal for digital content once the download or streaming has started with your consent. To withdraw, send us a clear statement by email. We refund within 14 days of receiving it, or for goods, of receiving them back. Consumers in the UAE and elsewhere keep all rights given by local consumer protection law, including Federal Law No. 15 of 2020.
4. Physical products and returns
- Change of mind: return unused products in their original condition and packaging within 14 days of delivery. Contact us first for a return authorisation. Unless the product was faulty or wrongly supplied, you pay return shipping.
- Faulty or wrong items: tell us within 14 days of delivery for wrong or damaged items, or during the warranty period for defects. We will repair, replace or refund the item and cover reasonable return shipping.
- Not returnable for change of mind (unless faulty): products made, configured or programmed to your specification; installed systems; and opened items sealed for hygiene or security reasons, such as biometric readers that have been enrolled. Your statutory rights are not affected.
5. Projects, installation and professional services
Projects follow the cancellation terms in the quote or statement of work. If none are stated, you can cancel by written notice, and you pay for work done and non-cancellable costs, such as materials ordered or third-party licences, up to the cancellation date. We refund any prepaid balance for work not performed. Scheduled site visits can be rescheduled free of charge with at least 48 hours’ notice.
6. How refunds are paid
Approved refunds are issued to the original payment method through our payment processor, such as Stripe, in the original currency. Banks usually show them within 5 to 10 business days. We do not charge a refund fee. Before opening a dispute or chargeback with your bank, please contact us; most issues are resolved within a few days.
7. Contact
Email hi@codacs.com with your name, order, invoice or subscription number and the reason for your request. US customers can also call +1 (234) 529-3493. This policy forms part of our Terms of Service.
Last updated: 9 November 2026.