Terms of Service.

1. Agreement

These Terms of Service (“Terms”) form a binding agreement between you and the Codacs company that provides the Services to you. By visiting our websites, creating an account, downloading an app, placing an order or using the Services, you agree to these Terms, the Privacy Policy, the Cookie Policy and the Refund & Cancellation Policy. If you use the Services for an organisation, you confirm that you are authorised to accept these Terms for it, and “you” includes that organisation.

A signed agreement, statement of work or order form that refers to specific Services takes priority over these Terms where they conflict.

2. Eligibility and accounts

• You must be at least 18 years old, or the age of majority where you live, and able to form a binding contract. Our Services are not directed to children.
• Give accurate account information and keep it up to date. Keep your password and devices secure. You are responsible for activity under your account; tell us promptly at hi@codacs.com if you suspect unauthorised use.
• If your organisation manages your account (for example a company workspace in a Codacs app), your organisation’s administrator can control, view, suspend or remove it.

3. The Services

Codacs provides technology products and services that may include websites and web platforms, software as a service, mobile applications (for example field and team communication apps), IoT and asset tracking platforms, access control and smart environment systems, electronics, cybersecurity, cloud and network services, and professional and installation services. Features can differ by plan, region, device and app version. We may improve, change or discontinue features; where a change materially reduces a paid Service during a paid term, we will give reasonable notice and, where appropriate, a pro-rata refund.

4. Quotes, orders and pricing

• Quotes are valid for the period stated on them. An order is accepted when we confirm it in writing or start to deliver.
• Prices are shown in the stated currency and exclude taxes unless marked otherwise. You pay any applicable sales tax, VAT (including UAE VAT), duties and similar charges.
• We may correct obvious pricing or listing errors before we accept an order. If an error affects an accepted order, we will contact you and you may cancel for a full refund.
• Delivery and installation dates are estimates unless a written agreement sets a firm date.

5. Payments and billing

• Card and other online payments on our websites and invoices are processed by third-party payment processors such as Stripe. Your payment information is handled by the processor under its own terms and privacy policy; Codacs does not store full card numbers.
• By giving a payment method, you authorise us and our processor to charge it for the amounts you approve, including recurring subscription charges until you cancel.
• If a payment fails, we may retry the charge, ask you to update your payment method and, after notice, suspend the affected Services until the balance is paid.
• Invoices are payable within the period stated on them. Overdue business accounts may incur reasonable collection costs where the law allows.
• If you think a charge is wrong, contact us first at hi@codacs.com. We will review it promptly. This does not limit your rights with your bank or card issuer.

6. Subscriptions, renewals and trials

• Subscriptions renew automatically at the end of each billing period (monthly, annual or as stated) at the then-current price until cancelled. We will show the price, billing period and renewal terms clearly before you subscribe.
• You can cancel at any time. Cancellation stops the next renewal, and you keep access until the end of the period you have paid for. Details are in the Refund & Cancellation Policy.
• If a free trial converts to a paid plan, we tell you before you start the trial, and you will not be charged if you cancel before it ends.
• We will give you at least 30 days’ notice of a price increase for a subscription. The new price applies from your next renewal, and you can cancel before it takes effect.

7. Purchases through the Apple App Store and Google Play

If you buy a subscription or in-app purchase through the Apple App Store or Google Play, the store processes the payment and its terms apply to billing, renewals, cancellations and refunds. Manage or cancel those purchases in your Apple ID or Google Play account settings. Deleting an app does not cancel a store subscription.

Apps you download from a store are licensed, not sold, to you. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the app on devices you own or control, as permitted by the store’s usage rules.

Additional terms for apps from the Apple App Store.

• These Terms are between you and Codacs only, not Apple. Codacs, not Apple, is solely responsible for the app and its content.
• Your licence is limited to use on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
• Codacs is solely responsible for maintenance and support of the app. Apple has no obligation to provide any maintenance or support services for it.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app, if any. To the maximum extent permitted by law, Apple has no other warranty obligation for the app. Any other claims, losses, liabilities, damages, costs or expenses caused by a failure to conform to a warranty are Codacs’s responsibility, to the extent required by these Terms.
• Codacs, not Apple, is responsible for addressing any claims by you or a third party relating to the app or your possession or use of it, including product liability claims, claims that the app fails to meet any legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
• If a third party claims that the app or your possession or use of it infringes its intellectual property rights, Codacs, not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.
• You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
• You must comply with applicable third-party terms (for example your mobile network or data plan) when using the app.
• Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept these Terms, Apple has the right, and is deemed to have accepted the right, to enforce them against you as a third-party beneficiary.
• Questions, complaints or claims about the app should go to Codacs at the contact details in the Legal centre.

Additional terms for apps from Google Play. Your use of Google Play is subject to the Google Play Terms of Service. Google is not responsible for the app or its support. If you buy through Google Play, Google’s refund policies apply, and we may also issue refunds as described in our Refund & Cancellation Policy.

8. Acceptable use

You must not, and must not help others to:

• break the law, infringe others’ rights, or use the Services to harass, defraud, track or monitor anyone without a lawful basis and any required consent or notice;
• upload malware, probe, scan or test the vulnerability of our systems, or bypass security or usage limits, except under a written security testing agreement with us;
• access the Services by automated means at a volume that harms them, or copy, scrape, resell, reverse engineer or decompile them except where the law expressly allows;
• use the Services to send spam or unlawful communications, or to build a competing product from our confidential information;
• use the Services where failure could lead to death, personal injury or severe environmental damage, unless we have agreed this in writing. Our communication and location features do not replace emergency services.

9. Your content and data

You keep ownership of the content and data you or your users submit to the Services (“Customer Content”). You give Codacs a worldwide, non-exclusive licence to host, copy, process, transmit and display Customer Content only as needed to provide, secure and support the Services and as described in the Privacy Policy. You are responsible for having the rights and permissions needed for your Customer Content, including any notices and consents needed from your staff for location sharing or voice communication features.

Where we process personal data on behalf of a business customer, we act as its processor or service provider under the data processing terms in our agreement with that customer.

10. Intellectual property and feedback

Codacs and its licensors own the Services, software, designs, trademarks and content we provide. These Terms do not transfer any of those rights to you, other than the limited rights to use the Services they describe. If you send us suggestions or feedback, we may use them without obligation to you.

11. Third-party services

The Services may link to or work with third-party products and services, such as payment processors, app stores, mapping, messaging, hosting and connectivity providers. Their own terms and privacy policies apply, and we are not responsible for them.

12. Products, delivery and warranty

Physical products come with the warranty stated in the product documentation or your order. If none is stated, we warrant that products will be free from material defects in materials and workmanship for 12 months from delivery when used as intended. Our responsibility under this warranty is to repair or replace the product or, if that is not reasonably possible, refund its price. The warranty does not cover misuse, unauthorised modification, accidents, normal wear or installation by third parties. Returns are covered in the Refund & Cancellation Policy. Risk of loss passes to you on delivery.

13. Disclaimers

Except as expressly stated in these Terms or a signed agreement, and to the extent the law allows, the Services are provided “as is” and “as available”, and Codacs disclaims all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not promise that the Services will be uninterrupted or error free, or that location, connectivity or network data will always be accurate.

14. Limitation of liability

To the extent the law allows: (a) Codacs is not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill; and (b) Codacs’s total liability arising out of or relating to the Services or these Terms is limited to the amount you paid to Codacs for the relevant Services in the 12 months before the event giving rise to the claim, or USD 100 if you paid nothing.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. If you are a consumer, you keep the rights that consumer protection law in your country gives you, including under the UAE Federal Law No. 15 of 2020 on Consumer Protection and the consumer laws of the EU and UK.

15. Indemnity

If you use the Services for a business, you will defend and indemnify Codacs against third-party claims, and the resulting losses and reasonable costs, arising from your Customer Content, your breach of these Terms or your unlawful use of the Services.

16. Suspension and termination

You can stop using the Services and close your account at any time; see Account & Data Deletion. We may suspend or terminate access if you seriously or repeatedly breach these Terms, if payment is overdue after notice, if required by law, or to protect the Services or others. Where reasonable, we will give notice first and a chance to fix the problem. On termination, the licences in these Terms end. We will make Customer Content available for export for a reasonable period where our agreement or the law provides for it, and then delete it as described in the Privacy Policy. Sections that by their nature should survive will survive.

17. Export controls and sanctions

You must comply with applicable export control and sanctions laws, including those of the United States, the United Arab Emirates, the European Union and the United Kingdom. You must not use or export the Services to a sanctioned country or person, or for a prohibited end use.

18. Governing law and disputes

If your contract is with CODACS LLC, these Terms are governed by the laws of the State of Delaware, United States, and the state and federal courts located in Delaware have jurisdiction. If your contract is with CODACS INFORMATION TECHNOLOGY L.L.C, these Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction. Conflict-of-law rules do not apply. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live and may bring proceedings in its courts. Before starting proceedings, please contact us so we can try to resolve the issue informally within 30 days.

19. General

• Changes. We may update these Terms. For material changes, we will give at least 30 days’ notice by email, in the app or on this page before they take effect, unless a change is required sooner by law. If you do not agree, you can stop using the Services and cancel before the change applies.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
• Assignment. You may not transfer these Terms without our consent. We may transfer them to another Codacs company or to a successor in a merger or acquisition, with notice to you.
• Severability and waiver. If a provision is unenforceable, the rest stays in effect. Not enforcing a provision is not a waiver.
• Language. These Terms are written in English. Any translation is for convenience, and the English version prevails to the extent the law allows.
• Notices. We send notices to the email on your account. Send notices to us at hi@codacs.com or to the postal address of your contracting Codacs company.

Last updated: 9 November 2026.